over under Casino & Sportsbook FAQ

Opening an account on our over under platform takes three steps. First, visit our Open account page and enter your username, email address, mobile number, and a strong password. You then receive a verification email — click the link in that email to confirm your email address. Second, log in to your new over under account and upload two documents: your national ID and a utility bill or government document showing your current address. Our verification team reviews these documents within business hours and confirms your account status via email. Third, once your over under account is verified, you can deposit funds and begin accessing our live-dealer tables, sportsbook, and slots. The entire process typically completes within one business day. If you are in Jakarta, Surabaya, Bandung, or any supported Indonesian region, the process is the same.

Our over under KYC (know-your-customer) verification requires two documents. The first is your national ID — in Indonesia, this is your KTP (Kartu Tanda Penduduk). The second is proof of address, which can be a utility bill, government document, or recent bank statement showing your name and current address. Both documents must be clearly readable — if a photo is blurry or cropped, our verification team will ask you to resubmit. You upload both documents through your over under account settings after registration. Our team does not store these documents longer than necessary for verification and regulatory compliance. If you have questions about document privacy, please read our Privacy Policy or contact our support team.

If you cannot log in to your over under account, first check that you are using the correct username and password. If you have forgotten your password, use the "Forgot password?" link on our Member login page — we send a reset link to your registered email address. Click that link and create a new password. If you still cannot log in, or if you notice unusual activity on your over under account (such as unfamiliar deposits or bets), contact our support team immediately via live chat or email. Our team can verify your identity and either reset your account access or investigate suspicious activity. Do not share your over under password with anyone, including our staff — legitimate support requests never ask for your password.

Our over under platform accepts deposits via multiple methods, each with its own minimum and maximum limits. QRIS, e-wallet, mobile banking, local payment, and online payment each have different daily and transaction limits set by the payment provider and by our over under risk team. Direct bank transfers via e-wallet, mobile banking, local payment, and online payment typically allow larger single deposits than mobile payment methods. When you go to deposit on your over under account, the deposit form displays the minimum and maximum amount allowed for your chosen payment method. If you hit a limit and need to deposit more, you can make a second transaction after the first one completes. Contact our support team if you have questions about account preferences or if you encounter a rejection when attempting to deposit.

If a deposit on our over under platform fails to complete, your funds typically return to your source account (your e-wallet, mobile banking, or bank account) within one to three business days, depending on your payment provider. Check your payment provider's app or statement to confirm whether the transaction was debited. If the deposit was debited but did not appear in your over under account after three days, contact our support team with your transaction ID — we can trace the payment and manually credit your over under account if needed. For withdrawals, if your request is rejected, our over under platform displays the reason — common reasons include unverified account, incomplete KYC documents, or payment method mismatch. Resolve the issue displayed on screen or contact support for clarification. Never re-submit a failed withdrawal request multiple times — this creates duplicate requests and delays processing.

Promotion codes on our over under platform are entered during account registration or in your account settings under "Bonus" or "Promotions." If you receive a code from our over under team or via a partner, navigate to your account settings and paste the code into the promotion-code field, then click "Apply." The system confirms whether the code is valid and active. If the code is valid, any associated bonus offer is credited to your over under account according to the terms described in the promotion. Some promotion codes are tied to specific payment methods — for example, a code might apply only to deposits made via local payment or online payment. If a code does not work, check that you have entered it correctly (codes are case-sensitive), that your account meets the promotion's eligibility requirements, and that the promotion has not expired. Our support team can verify whether a code is still active.

Our over under live-dealer tables feature real human dealers at gaming tables in our multi-camera studios, broadcasting in real-time to your device. You join a live blackjack, roulette, baccarat, Dragon Tiger, or Sic Bo table, view the dealer and other players on camera, and place bets using your mouse or touch screen. The outcome is determined by the physical cards or dice dealt or spun by the dealer. Slot games on our over under platform, such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, are digital games run by software algorithms. You spin reels, wait for the symbols to land, and results are determined instantly by the game engine. Both table games and slots are available to verified over under account holders. Table games require real-time interaction, whereas slots can be played at your own pace. Game rules for each title are displayed in the game lobby on our over under platform.

Our over under support team operates in English and Bahasa Indonesia. When you contact our support team via live chat, email, or phone, you can choose your preferred language — responses are provided in that language. Our multilingual team ensures that users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other Indonesian regions receive support in their preferred language. Response times during business hours are typically within one to two hours for live chat and email. If you have a question during our standard business hours, live chat is the fastest way to reach our over under team. Outside business hours, you can send an email and we will respond when we resume operations. For urgent account issues outside business hours, contact our emergency support line — the number is displayed in your over under account settings.

Our over under support team operates in English and Bahasa Indonesia. When you contact our support team via live chat, email, or phone, you can choose your preferred language — responses are provided in that language. Our multilingual team ensures that users across all supported Indonesian regions receive help in their preferred language. Response times during business hours are typically within one to two hours for live chat and email.

Opening an account on our over under platform takes three steps. First, visit our Open account page and enter your username, email, mobile number, and password. You receive a verification email — click the link to confirm. Second, log in and upload your national ID and proof of address. Our team reviews these within business hours. Third, once verified, you can deposit and begin using our over under platform. The full process typically completes within one business day.

Our over under KYC verification requires two documents: your national ID (KTP in Indonesia) and proof of address (utility bill, government document, or bank statement). Both must be clearly readable. Upload them through your over under account settings after registration. Our team reviews them within business hours. For privacy details, read our Privacy Policy or contact support.

If you cannot log in to your over under account, use the "Forgot password?" link on our Member login page to reset your password. If you still cannot access your account or notice unusual activity, contact our support team immediately. Our team verifies your identity and investigates. Never share your over under password with anyone, including our staff — we never ask for it.

Our over under platform accepts deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Each payment method has different minimum and maximum limits set by the payment provider and our over under team. When you deposit, the form displays the allowed range for your chosen method. Contact our support team if you have questions about limits or encounter a rejection.

If a deposit fails on our over under platform, your funds return to your source account within one to three business days. Check your payment provider's app or statement. If funds were debited but did not arrive in your over under account after three days, contact our support team with your transaction ID — we can trace it and manually credit your account. For withdrawals, if rejected, the reason is displayed — common issues are incomplete KYC or payment method mismatch. Resolve the issue or contact support.